General Questions
What do I do in an emergency?
For any emergency dial the emergency services immediately.
(999 in the UK)Follow the advice of the ambulance crew.
In an emergency, you may provide ambulance control or paramedics with relevant medical data stored in CHAI.
If it is not a medical emergency, then you may consider calling the NHS’s non-emergency number: 111.
Alternatively, if you have other concerns, you can have a look at our Concerns page or speak to your Group leader for advice.
What do I do if I get lost?
Use My List to select a person in your Group.
If you get lost in a person’s file just go to the top of the page and press their Personal Icon to get to their Summary Page .
It is always easiest to navigate into a record from their Summary either by pressing an icon opposite the Personal Icon in the banner or using the menu options listed down the left.
Can I see a list of all the open Tasks?
Yes, if you want to view your assigned tasks then click on the Assigned Tasks icon in the patient header. If you want to view tasks associated with an individual patient then select the individual from My List and click on the Task icon in the banner.
Do I need professional training to use the app?
No. At first it looks a little daunting but you will quickly get used to the features.
You can try working through our training exercises to build confidence in using the app.
Covid-19 Questions
How do I record if a person has Covid-19 Symptoms?
Due to the serious nature of Covid-19, questions are asked about a patient’s symptoms at the start of the Contact Log and this should be kept as up to date as possible (asking the individual in a sensitive way).
The symptoms listed reflect the latest guidance and may not contain all the possible symptoms, and a person could also be infected but asymptomatic.
In addition to recording someone’s personal symptoms it is also important to record the household Covid-19 Status (even if the person lives alone). Always think if the status could have changed after checking for symptoms.
There is a question immediately after the symptoms checker to record this.
See also “How do I record the Household Covid-19 Status and any test results?”, below and Covid-19 Status in the How To guide.
How do I record the Household Covid-19 Status and any test results?
It is important not to mix up Covid-19 symptoms with household Covid-19 Status (see also “How do I record if a person has Covid-19 Symptoms?” above). The household status is intended to reflect the most serious situation within a household recognizing that a household could have multiple occupants.
For example, if someone is isolating out of choice because they are elderly you can select “Isolating” as the status. But if someone in the same household is shielding because they are at very high risk then record the household status as “Shielding” to alert any visitors. Similarly if anyone in the household has symptoms or tested positive then the household status is “Quarantined” regardless of any other status. Record in the Reason for Support section of Medical Info (in Client Details file) if a person is shielding so this is always displayed in the Banner regardless of household status.
The household status is vital information for caring for vulnerable people and informing carers. Keep this up to date and if any test data is available then record it (including a photo of the test results) if possible. You can record if the status has changed in the Wellbeing Log (immediately following the Symptoms check). If it has changed then this automatically generates a task to remind you to update the Status. The Covid-19 Status icon in the Banner will change to reflect the new status.
See the full step-by-step guide to changing the household Covid-19 Status here.
What is the difference between the personal Covid-19 Symptoms checker and the Covid-19 Household Status?
Checking for symptoms is just one aspect of managing the wellbeing aspects associated with a deadly virus that in some instances give people no known or visible symptoms. It is also important to know if anyone (within the household or visiting) is at particularly high risk of catching or passing on the virus to someone who is at higher risk or shielding.
In brief:
- The Covid-19 Symptom Record relates to whether the patient themselves are showing signs of Covid-19.
- The Household Covid Status is intended to reflect the most serious situation within a household, recognizing that a household could have multiple occupants.
See the above questions, “How do I record if a person has Covid-19 Symptoms?” and “How do I record the Household Covid-19 Status and any test results?” for more details.
Technical Questions
Is it possible to practice before using a real person’s details?
Yes.
All users have their own account that appears as a client with their own name. You can use this listing to try out all the features.
What happens if I make a mistake?
For your benefit and the individual you are helping, your every action is recorded in CHAI should it be necessary to perform an audit. For this reason you can’t delete anything in CHAI.
If you make a mistake simply correct it (by repeating the function) with the right information and if necessary use the Personal Notes to help anyone viewing the history mistake.
How do you print?
Records are printed using PDF and open in a pop-up window. See the following instructions for iOS and Android devices.
Safari (iOS) – Enabling and disabling pop-up blocker
- Launch Settings.
- Tap Safari.
- Under the General section, click the toggle next to Block Pop-ups to enable or disable the pop-up blocker. A green toggle indicates an enabled pop-up blocker.
Turn pop-ups on or off
- On your Android phone or tablet, open the Chrome app.
- To the right of the address bar, tap More. Settings.
- Tap Site settings. Pop-ups and redirects.
- Turn Pop-ups and redirects on or off.
Who sees the Data?
Any users who are in the same CHAI Team can view all the patients in that Team. Always remember to logout of CHAI when you have finished using it. The User who enters the data is recorded so it is important that you are logged in and using your own user account.
Always follow your local data protection laws and Group policy. Remember that sharing data can save lives and data protection laws are there to help you do it safely and securely while recognising an individual’s rights to privacy.
Always remember the principles of data protection and privacy. Only print records if you really need to and always aim to get informed consent from an individual before sharing their record. Sharing information can save lives, but follow the simple rules (https://ico.org.uk/).
Group Management Questions
How do I add a manager?
There are two types of Managers in CHAI Hospice:
- Group Managers
- Team Managers.
Managers are created by assigning standard users with these additional roles in the User Management App.
Assigning Team Managers
- Go to the “Users” tab in the Managment App to see a list of all users.
- Click on the existing user that you wish to upgrade.
- You will enter that user’s page with a full list of the teams that they are part of.
- Click on the user icon on the corresponding teams that you want them to manage.
Assigning Group Managers
- Go to the “Users” tab in the Managment App to see a list of all users.
- Click on the existing user that you wish to upgrade.
- You will enter that user’s page with a full list of the teams that they are part of.
- Toggle the “Group Manager” switch in the top right.
Note: Only existing group managers are able to create new group managers.